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Off-campus access to library resources

All you need to know about accessing our databases and other e-resources from off-campus locations

Troubleshooting off-campus access

Some things to try if you're having trouble with off-campus access:

Clear your browser's cache and cookies

Read the document below and follow the instructions. After clearing the cache and cookies, close out your browser, reopen it and try logging in again.

Try a different browser

Some access problems can be resolved simply by trying a different browser.  If you had trouble connecting with Chrome for example, then try Firefox (and vice versa).

Internet Explorer is no longer being supported so permanently switch to another browser..

Restart your computer, and shutting down/turning on your computer.

Putting your laptop or desktop computer to sleep or hibernate mode is not restarting your computer. Restarting your computer allows your operating system to run on the latest updates and at it's most efficient optimal level.

Also try completely shutting down your computer and turning it back on.

Leganto Error: Illegal Institution – Please Try Again error

If you see "Illegal Institution – Please Try Again" when you try to access your Leganto "Resource List", it may be that your Internet browser needs to be set to accept cookies (extra data used for browsing). 

In Google Chrome:

  • Go to Customize and control Google Chrome >> Settings >> Privacy and security >> Cookies and other site data.
  • You should see some settings related to Cookies.
  • Make sure "Block third-party cookies" and "Block all cookies (not recommended)" are not checked.

In Firefox:

  • Go to Tools >> Options >> Privacy.
  • You should see some settings related to Cookies.
  • "Accept cookies from sites" should be checked.
  • Click OK to close Options.

You can also try adding http://pearl.stkate.edu to your allowed sites in your browser's cookie settings.

See also How to Enable Cookies and JavaScript from wikiHow.

Set your browser so that it accepts cookies.

Both EZproxy and certain databases send "cookies" when you connect to them to verify, during your session, that you are an authorized user. If you see an error message related to cookies, your browser might currently be set to disallow cookies.

In Firefox:

  • Go to Tools >> Options >> Privacy.
  • You should see some settings related to Cookies.
  • "Accept cookies from sites" should be checked.
  • Click OK to close Options.

You can also try adding http://pearl.stkate.edu to your allowed sites in your browser's cookie settings.

See also How to Enable Cookies and JavaScript from wikiHow.

Set your browser so that JavaScript is enabled.

If you can search a database and access articles, but sometimes images don’t display correctly, or other parts of the database look strange, perhaps JavaScript has been disabled in your browser. Check the setting in your browser as follows:

  • In Firefox, go to Tools >> Options >> Content and make sure "Enable JavaScript" is checked.

You may need to refresh/reload the page or restart your browser for the new settings to take effect.

See also How to Enable Cookies and JavaScript from wikiHow.

Turn off any pop-up blockers.

If you are using a pop-up blocker, temporarily disable it, and then try accessing our resources again. Some browsers block pop-up windows, and may block them by default. If your browser has the option of allowing pop-ups from some websites, add pearl.stkate.edu to the list of allowable sites (exceptions).

  • In Firefox, go to Tools >> Options >> Content. You can either uncheck the box next to "Block pop-up windows" to competely turn off pop-up blocking, or click on the Exceptions button to enter pearl.stkate.edu as an exception. 

Keep in mind that even if you don't have pop-up blocking software, many toolbars such as the Google Toolbar, Yahoo Toolbar, AOL Toolbar, etc. automatically block pop-ups. If you are using this type of toolbar, be sure to disable pop-up blocking while you are using our site, or edit the configuration settings to allow pearl.stkate.edu.

You can also try adding http://pearl.stkate.edu to your allowed sites in your browser's pop-up settings.

Check your personal firewall settings.

Personal firewalls can sometimes cause problems with EZproxy. If you use a firewall, make an exception in your firewall for pearl.stkate.edu. If that doesn't work, try temporarily disabling the firewall.

©2014 St. Catherine University Library, St. Paul, Minnesota, USA