Try some of the actions below if you're having trouble with accessing library resources from off-campus.
Read the document below and follow the instructions. After clearing the cache and cookies, close out your browser, reopen it and try logging in again.
Some access problems can be resolved simply by trying a different browser. If you had trouble connecting with Chrome for example, then try Firefox (and vice versa). There seems to be an issue with Macs using Chrome or Safari off campus, so if you are using a Mac please give Firefox a try.
Internet Explorer is no longer being supported so permanently switch to another browser..
Putting your laptop or desktop computer to sleep or hibernate mode is not restarting your computer. Restarting your computer allows your operating system to run on the latest updates and at its most efficient optimal level.
Also try completely shutting down your computer and turning it back on.
If you see "Illegal Institution – Please Try Again" when you try to access your Leganto "Resource List," it may be that your internet browser needs to be set to accept cookies (extra data used for browsing).
Both EZproxy and certain databases send "cookies" when you connect to them to verify, during your session, that you are an authorized user. If you see an error message related to cookies, your browser might currently be set to disallow cookies.
You can also try adding http://pearl.stkate.edu to your allowed sites in your browser's cookie settings.
You may need to refresh/reload the page or restart your browser for the new settings to take effect.
If you are using a pop-up blocker, temporarily disable it, and then try accessing our resources again. Some browsers block pop-up windows, and may block them by default. If your browser has the option of allowing pop-ups from some websites, add pearl.stkate.edu to the list of allowable sites (exceptions).
Keep in mind that even if you don't have pop-up blocking software, many toolbars such as the Google Toolbar, Yahoo Toolbar, AOL Toolbar, etc. automatically block pop-ups. If you are using this type of toolbar, be sure to disable pop-up blocking while you are using our site, or edit the configuration settings to allow pearl.stkate.edu.
You can also try adding http://pearl.stkate.edu to your allowed sites in your browser's pop-up settings.
Personal firewalls can sometimes cause problems with EZproxy. If you use a firewall, make an exception in your firewall for pearl.stkate.edu. If that doesn't work, try temporarily disabling the firewall.
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